To file a claim, please submit requirements through the GInsure section of the GCash app > My Insurance Products. Click on your plan to access the Policy Page where you can submit documents and track the status of your claim.
Required Documents:
One (1) Valid Proof of purchase and submit a screenshot of either of the following:
GCash transaction receipt in the app transaction history or,
SMS confirmation of GCash transaction
Police report
Conversation with the Seller
Note: Only GCash transaction receipt and/or SMS are valid proof of purchase. Other receipts aside from the screenshot from the GCash in-app transaction history or SMS confirmation of GCash transacton will not be accepted.
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