You are covered if you were dishonestly induced within an online marketplace transaction (until payment and order delivery) and paid using your GCash wallet, as described by the following:
1. Goods not delivered - You did not receive the goods you ordered online within the committed delivery date. The seller is also unreachable for 72 hours from the day you have raised your concern.
2. Partial delivery - Only part of your order is delivered, and the seller is unreachable for 72 hours from the day you have raised your concern.
3. Fake goods received - You ordered authentic goods online and received fake items. You requested a return, but the seller did not allow a refund.
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